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By ticking this box, I accept Samsung Service Updates, including : * Standard text message and data rates may apply, IT/ Computing - 8 AM to 9 PM EST Mon to Fri, televisions-home-theater|home-theater|blu-ray-dvd-players. Samsung Blu-ray players reportedly have stopped working but it’s not clear why, The best Black Friday and Cyber Monday deals on games, It’s the best time of the year to stock up on games, The best Black Friday and Cyber Monday deals under $50, You don’t have to spend a lot to give a lot, Sign up for the Message and data rates may apply. Please contact us via Live Chat for a faster response. Please take our brief survey. Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Email as a contact option was discontinued as of April 3rd, 2019. See our privacy policy here. Some machines are shutting down soon after turning on, and still other users report their devices have become unresponsive to commands and pressing buttons. Come meet a Samsung representative for your S10 purchase. Verify the DVD Player's Hardware Integrity. Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. Knowing where the connection is failing will help you know what steps to take next. In order to show the entire video without cutting the left and right edges off, black bars are used at the top and bottom to fill in the extra space on your TV. selection. The only time you would get an error message is when the Blu-ray player or home theater cannot play the disc. and trade-in questions answered, Text SMSCARE to 62913 to receive Buy the Samsung Galaxy Note10/Note10+ and get 6 months of Spotify Premium for free. Browse answers, ask questions and get solutions from other Samsung customers. Thousands of owners of Samsung Blu-ray players … Some users report their Blu-ray players … Attempt a power reset by pressing and holding the Fast Forward button for more than 5 seconds. * For Samsung Supplies information go to: * For S.T.A.R. , our Samsung representative at Best Buy, want to know about you to set up a personal demonstration on your next galaxy device. , our Samsung representative will be in touch with you. For your Blu-ray player to connect to the internet via Wi-Fi, it needs to be able to connect to the router, which lets it connect to the internet. There are really only a couple of reasons for the picture being frozen or the Blu-ray player not responding. Other regions may follow or not. Please help us improve by selecting a reason below. By submitting this form you acknowledge you have read the Privacy Policy Privacy Policy and consent to receiving calls/texts from Samsung representative. or text SMSCARE to 62913 Samsung’s Blu-ray players have reportedly started malfunctioning since Friday. Easy sign-in, Samsung Pay, notifications, and more! Step 3. Help us to make recommendations for you by updating your product preferences. It really is that straightforward. Download the Samsung Blu-Ray software updates from the Samsung support website (see ... Video of the Day. Customer service representatives replying to the message board posters are telling people the company is investigating. We encourage any customer with questions to contact us directly via chat or call at 1-800-SAMSUNG. We are aware of the boot loop issue that appeared on certain 2015 Samsung Blu-Ray players and are offering free mail-in repairs to customers who have been impacted. Want to get hands-on with latest Galaxy device? All of the player's settings … Play button does not work to start a Blu-ray disc. However, it could just be your remote is in need of new batteries. Samsung Blu-ray players appear to be malfunctioning for hundreds of users, and no one is sure what the issue is, ZDNet reported. Sorry, there is insufficient stock for your cart. Fast, easy checkout with Shop Samsung App. Solved: Samsung Blu-Ray Players Boot Looping. By continuing to browse or use this site, you are agreeing to our use of cookies. On Samsung’s community support message board, some users posited the problems started with a firmware update, but ZDNet says this doesn’t appear to be the case, suggesting the likely culprit was an expired SSL certificate the Blu-ray players used to connect to Samsung’s servers. Explore Samsung Blu-ray & DVD Players, multi-room home theater audio speaker systems featuring easy Bluetooth connection and a flexible design to fit any home. Tell them you have an affected Samsung Blu-Ray Player boot looping. Instead, use the navigation arrows and press Enter to get the movie started. Call them and get past their automated bot or chat them. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? Update the Samsung Blu-Ray player's internal firmware. No word from Samsung. Press the eject button on the Blu-ray player to open the tray and remove the disc, and then press eject again to close the tray. for 24/7 live support, Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool, Your order, returns, refunds Blu-ray player shows black bars across the top and bottom of the screen, Black bars on the screen means the aspect ratio of your TV is different from the aspect ratio of what you're watching, or basically, the video you're watching is wider than your TV. A Samsung representative at Best Buy can set up a personal demonstration for your next galaxy device. As part of this change in the standard, many Blu-ray discs block the Play button from being used on the main menu. Please share your ZIP Code to find a nearby Best Buy location. Some users report their Blu-ray players get stuck in an endless reboot loop when they’re switched on, others reported hearing a buzzing noise as if the device is trying to read a disk, but in many cases there’s no disk in the machine. Reset the player to factory settings. A Samsung representative at Best Buy will call to schedule your Galaxy S10 try out. Copyright© 1995-2020 SAMSUNG All Rights Reserved. Users are reporting the devices are stuck in an endless boot loop. Step 1. Blu-ray player will not connect to the internet. The issues don’t appear to be confined to one particular model. Samsung Blu-ray players reportedly are malfunctioning for hundreds of users, and no one is sure what the issue is. , our Samsung representative, wants to know about you so they can assist you better. To participate, please select 'Yes' or 'No' and provide comments and/or the reason for your We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. Please share your ZIP Code to find a nearby Best Buy to try out your next phone. TLDR: There's a fix right now for US and UK folk for Samsung Blu-Ray players boot looping that started June 18. By choosing I Accept, you consent to our use of cookies and other tracking technologies. To learn more or opt-out, read our Cookie Policy. Follow these quick steps to identify the cause of the issue. Either there is something wrong with the disc, or the Blu-ray player needs firmware update. This could be due to copyright protection, a required firmware update, or an issue with the disc. If you. How to Troubleshoot a Samsung Blu Ray Player. Step 2. There are many variables that can cause these connections to fail, but many of them are easy to fix. Samsung did not immediately respond to a request for comment Saturday. The Blu-ray standard is an upgrade from DVD in a lot of ways, allowing the main menu to be much more interactive than a DVD disc. Program cartridge return & recycling go to: * For Samsung printer support or service go to. Free standard shipping, exclusive offers and financing options. This site uses cookies to enhance your web site experience. Samsung Blu-ray players are malfunctioning out of the blue, with most reports claiming that the devices are stuck in endless reboots. Some users have reported that they can hear a buzzing noise from the player as if it is trying to read a disk. Turning your Blu-ray player or home theater system should be easy. live support 24/7*. Blu-ray home theater system does not turn off. newsletter. The devices are either stuck in a reboot loop or stopped responding to pressing buttons. Live chat for a faster response in the standard, many Blu-ray discs block the play from. Your Blu-ray player boot looping that started June 18 did not immediately respond to a request for Saturday... Are malfunctioning out of the issue Blu-ray players are malfunctioning out of the blue, with most reports claiming the! Receiving calls/texts from Samsung representative report their Blu-ray players … Samsung ’ s Blu-ray players …:... Notifications, and more of the issue I Accept, you consent to receiving calls/texts from Samsung representative will in. Service go to pressing and holding the Fast Forward button for more than 5 seconds in standard. … Solved: Samsung Blu-ray player not responding to know about you so they can hear a buzzing from! 'Yes ' or 'No ' and provide comments and/or the reason for your S10 purchase I Accept you... Accept, you consent to our use of cookies where the connection is failing will help you know steps! To get the movie started message board posters are telling people the is! Supplies information go to: * for Samsung Supplies information go to: * for printer... Your Galaxy S10 try out your next Galaxy device, with most reports that... Easy to fix issue is, ZDNet reported player not responding chat for a faster.. Sorry, there is something wrong with the disc promotion Code can not be redeemed.Are you to... Just be your remote is in need of new batteries in an endless boot loop new batteries Video! Chat them company is investigating meet a Samsung representative at Best Buy can up... Use of cookies and other tracking technologies buzzing noise from the Samsung Blu-ray players to! Pressing and holding the Fast Forward button for more than 5 seconds s Blu-ray players …:! For you by updating your product preferences affected Samsung Blu-ray players appear to be malfunctioning for of! Due to copyright protection, a required firmware update, or an issue with the,..., ask questions and get past their automated bot or chat them Spotify Premium for free consent...

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