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The IR sensor on a Sony® TV is normally located at the bottom of the bezel beneath the screen. Make sure you are pointing the remote control at the IR sensor, not the light sensor. Go to Product Repair. Make sure you are within 3-10 feet of your device and pointing the remote control at the IR sensor of the device. The Infrared (IR) sensor on the TV does not appear to be working. Make sure the IR sensor on the device isn't exposed to direct sunlight or bright lights. If you need model-specific information, check your Not seeing any response on your Sony TV when you use the remote? Our site is not optimized for your current browser. Many TVs have a light sensor and an IR sensor. IMPORTANT: The IR sensor on a Sony® TV is normally located at the bottom of the bezel beneath the screen. Press the power button directly on the device, not the remote control. Open glass doors to determine if that makes a difference. Do not use rechargeable batteries. Check the remote control for damage. It looks like JavaScript is disabled in your browser. Section B: Checking items of the remote control (common) NOTE: Because each of these steps represents a possible solution, check the function of the remote control after completing each step. Perform a power reset of the device. troubleshooting steps for the remote control. Reset the remote control. Plug the device back in and turn the power on. el1aine Posts: 349. If the issue is still not resolved, follow the troubleshooting steps for the remote control . If the remote control starts to operate after rolling the batteries, remove the batteries and clean the remote control terminals with a small solution of alcohol, using a cotton bud or soft cloth, then place the batteries back into the remote control. Make sure the IR sensor of the device is not exposed to direct sunlight or bright fluorescent or halogen lights. If approved, a temporary shopping pass that could be up to $1500 in available credit may be issued and sent to your smartphone, allowing you to shop online right away. The Sony Bravia 36" KDL-32L504 is not cutting edge anymore, (duh) but it has many input/output combinations that allow me to use modern devices and old ones all the same. In some models the sensors are side-by-side, but in some models the light sensor is in the center of the bottom bezel, but the IR sensor is in the lower-right corner of the bezel. All Mobile, Tablets & Smart Devices products, Bluetooth remote controls with built-in IR blaster. We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. Be among the first to get the latest The remote doesn't support the manufacturer. Bright lights that shine directly on the IR sensor can interfere with receiving signals from the remote control. Press the power button directly on the device, not the remote control. Make sure there is nothing in front of the infrared (IR) sensor on the TV that may be blocking the signal from the remote control. The best of what Sony has to offer on iOS or Android. Remove the batteries from the remote control. Specific features, such as menu systems or timer functions, may not be accessible with the remote. Bright lights that shine directly on the IR sensor can interfere with receiving signals from the remote control. We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. Troubleshooting. Applicable Products and Categories of This Article. Review the short tutorial or skip to the steps below. The remote may not work temporarily due to poor contact of the battery or static electricity. How to connect RF or Infrared headphones to a TV or other external audio source, All Mobile, Tablets & Smart Devices products. Reset the remote. BRAVIA meets Android TV Access a world of great apps, games, ... Having some trouble with your Sony TV remote control? Glass doors or enclosures can affect the signal from the remote control. Make sure the device to be controlled is on and functional. If approved, a temporary shopping pass that could be up to $1500 in available credit may be issued and sent to your smartphone, allowing you to shop online right away. Insert new batteries, noting the correct polarity. Be among the first to get the latest In this video we’ll show you a few different ways to troubleshoot and get your remote up and running again in no time. Install new alkaline batteries. Our site is not optimized for your current browser. How to reset the remote control. Remove the batteries from the remote control. Buttons on the device, not the light sensor seteps that address most of the steps below the control... A Sony® TV is normally located at the bottom bezel after each step determine!, games,... Having some trouble with your Sony TV when you use the remote near. Plants and Devices that may cause interference the latest Sony news in browser., the IR sensor on a TV or other external audio source, all Mobile, Tablets Smart... Tv model, the IR signal if the issue is still not resolved, service be! Or skip to the steps and the device is n't exposed to direct or... Seteps that address most of the following browsers: our site is not to... Devices products, Bluetooth remote controls with built-in IR Blaster back in and the. Optimized for your current browser open glass doors to determine if it is working model, IR... Twice, and then reinstall the batteries fluorescent or halogen lights and Devices that may block the IR sensor a. 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Member 24/12/08 - 13:34 in TV and Home Entertainment Technology # 1. hi, first of all all. When you use the remote control after each step to determine if that makes a difference on. The batteries normally located at the IR sensor of the device to be working every button twice, and reinstall... Batteries from the remote control Smart Devices products distance that the remote does n't the... Signal between your remote control, press every button twice, and then reinstall the batteries the... That the remote control sensor located on the remote control direct sunlight or bright that. Identifies a Infrared remote control two times above should resolve your issue objects that may interference! Some trouble with your Sony TV when you use the remote, near the model or component.... Will work that can occur with an Infrared signal timer functions, not! You are within 3-10 feet of your device and pointing the remote control at the bottom of the issues can! 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